My Projects

Here's a sneak peek into some of the UX design projects I've been fortunate to work on, collaborating with over 70 different companies - some for months, others for years.
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Hearing Aid Research & Redesign

Academic research project look at problems and solutions

This research and development project explored the fundamental challenges with modern hearing aids. Speaking to top audiology researchers, practitioners and users to identify the reasons behind low ownership and lack of use.

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UX Research
3D Product Design
Medical Design
UX Research, 3D Product Design, Medical Design

Building a Creative Agency

An insight-led creative marketing agency

Jagged Ink’s conception was inspired by a research study we conducted with 250 marketing heads, this study shone a light on a lack of effective application of data-driven design.

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UX Research
UI Design
Project Ownership
Website Building
UX Research, UI Design, Project Ownership, Website Building

ResearchOps & Continuous Discovery

Maturing MPB’s research processes

The orchestration and optimisation of people, processes, and craft of research at scale. Here’s how I organised research processes at MPB.

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UX Research
UX Research

Service Blueprint

Visually mapping MPB’s customer touchpoints

Combining the Customer Journey Map with the inner workings of the service. This is used to discover where the root cause of a pain point is; both for customers and employees.

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UX Research
Project Ownership
UX Research, Project Ownership
UX Research
Contact

Drop me a line

If you're looking for someone with a breadth of knowledge, look no further.
Drop me a line to have a quick chat or grab a coffee if you're in the Vancouver area.